Tug-of-war for a bright future

Impact of the Internet on Institutions in the Future
Pew Research Center, 3/31/2010

“Technology experts and stakeholders say the internet will drive more
change in businesses and government agencies by 2020, making them
more responsive and efficient. But there are powerful bureaucratic
forces that will push back against such transformation and probably
draw out the timeline. Expect continuing tension in disruptive times.”

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